Everything You Need to Know
Inner-G Mix is composed of small batch, hand poured products. Thus, all orders are processed within 2-3 business days as we are carefully creating & packaging your mixes. Please note processing times are separate from shipping times. Once your order reaches USPS you can expect your order to be delivered within 2-5 business days.
In the event we are experiencing a high volume of orders, shipments can be delayed by a few days. You will be notified in this case. Once you receive tracking information, your order has been recieved by USPS & delays you may experience are out of my control.
DO YOU OFFER LOCAL PICKUP?
Local pickup is available in Alexandria, LA
shipping & fees:
Shipping fees are calculated by the carrier and passed directly on to you. We do not add any handling or administrative fees to the shipping costs. What you pay is exactly what we pay to the carrier.
DO YOU CREATE CUSTOM GIFT SETS?
Custom gift sets are available. Please send an email to firstname.lastname@example.org or call (318)787-9038 to place a custom order.
Sometimes a product is available at the time you place your order but then becomes out-of-stock by the time your order is received. We will notify you in this case.
WHAT IS YOUR RETURN POLICY?
No returns are accepted for sanitary reasons. If there is an issue with your order, please reach out within 48 hours of receiving merchandise to get the issue resolved as quickly as possible.
We cannot be held responsible for any theft or damage that occurs if your package is delivered when you are not at home. Customers are responsible for any shipping or handling charges that are incurred if a package is refused or returned because no one was able to accept it. Customers are also responsible for paying a reshipping fee if a shipping address is entered incorrectly.
Keep wicks trimmed to 1/4 to 1/8 of an inch with each burn.
Keep debris out of your wax pool and never extinguish with water.
Avoid burning your candle in drafty and/or flammable areas.
Keep burning candles in sight at all times.
Allow wax to harden before relighting.
If you notice smoking, extinguish your candle with lid, trim your wick & relight.
For the best experience burn your until your candle has an even melt pool and no longer than 4 hours at a time.